Privacy Policy

Effective Date: May 12, 2025

Site https://powerplay-casino.ca ("we," "us," or "our") is committed to protecting the privacy and security of the personal information of our players in Canada. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

We comply with the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws in Canada.

Collection of Personal Information

We collect personal information to provide you with our online gambling services, manage your account, process transactions, and comply with legal and regulatory requirements. The types of personal information we may collect include:

  • Identity and Contact Information: Your name, date of birth, gender, postal address, email address, phone number, and government-issued identification details (such as driver's license or passport information) required for identity verification (KYC - Know Your Customer) and age verification.
  • Financial Information: Payment card details, bank account information, and other financial data necessary for processing deposits and withdrawals.
  • Account Information: Your username, password, secure questions/answers, and other information related to your player account.
  • Transaction Data: Details about your betting and gaming activity, deposits, withdrawals, and other transactions on our platform.
  • Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website and services, including pages visited, links clicked, and game play activity.
  • Communications: Records of your correspondence with us, including interactions with customer support via live chat, email, or phone.
  • Marketing and Communications Preferences: Your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Publicly Available Information: Information from public registers or social media where relevant for verification or fraud prevention.

We collect personal information directly from you when you register for an account, use our services, communicate with us, or participate in promotions or surveys. We may also collect information from third parties, such as identity verification services, financial institutions, and regulatory bodies, where necessary for legal and security purposes.

Use of Personal Information

We use your personal information for the following purposes:

  • To Provide and Manage Your Account: Setting up and maintaining your player account, verifying your identity and age, and providing access to our services.
  • To Process Transactions: Handling your deposits, withdrawals, and other transactions.
  • To Operate and Improve Our Services: Providing, maintaining, and improving our website and gaming offerings, personalizing your experience, and analyzing usage trends.
  • Customer Support: Responding to your inquiries, providing assistance, and resolving issues.
  • Responsible Gambling: Implementing and managing responsible gambling measures, including setting limits, self-exclusion, and identifying potential problematic behaviour to offer support.
  • Security and Fraud Prevention: Protecting the security and integrity of our platform, detecting and preventing fraudulent, collusive, or unlawful activity, and verifying information with third parties.
  • Legal and Regulatory Compliance: Complying with licensing requirements, anti-money laundering (AML) regulations, and other applicable laws and regulations in Canada.
  • Marketing and Promotions: Sending you promotional offers, bonuses, and information about our services, where you have consented to receive such communications (you can opt-out at any time).
  • Risk Management: Assessing and managing financial and operational risks.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device. We use cookies for:

  • Essential Functionality: Enabling core site features and allowing you to log in and manage your account.
  • Performance and Analytics: Understanding how you use our website to improve its performance and user experience.
  • Marketing and Advertising: Delivering relevant advertisements to you on our website or third-party platforms.

You have the right to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website.

Disclosure of Personal Information

We may disclose your personal information to:

  • Service Providers: Third-party vendors and service providers who perform functions on our behalf, such as payment processing, identity verification, IT services, and marketing. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Regulatory Bodies and Law Enforcement: Government authorities, regulatory bodies, and law enforcement agencies where required by law or to comply with our legal and regulatory obligations, including for responsible gambling and anti-money laundering purposes.
  • Financial Institutions: Banks and payment processors to facilitate transactions.
  • Fraud Prevention Agencies: Organizations involved in preventing fraud and verifying identity.
  • Other Third Parties: With your consent or as otherwise permitted or required by law.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, secure servers, and access controls. We also ensure that our employees and third parties who handle personal information are subject to confidentiality obligations.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the purpose of processing.

Your Privacy Rights

Under Canadian privacy laws, you have certain rights regarding your personal information. These may include the right to:

  • Access your personal information.
  • Request correction of inaccurate or incomplete personal information.
  • Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
  • File a complaint with the Office of the Privacy Commissioner of Canada or the relevant provincial privacy commissioner.

To exercise your rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).

International Data Transfers

Your personal information may be stored and processed in data centres located outside of Canada. When your information is transferred outside of Canada, it may be subject to the laws of the jurisdiction where it is processed and stored, and may be accessible to the governments, courts, law enforcement, and regulatory agencies of that jurisdiction.

We take steps to ensure that any international transfers of personal information comply with applicable Canadian privacy laws and that your information is afforded a similar level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

[email protected]